Business Solutions


Since 2005, HSC has accomplished a significant amount of human services contracting reforms. HSC has also partnered with the government to develop and implement advancing initiatives aimed at improving service delivery for online databases and communication platforms. This work has saved human services providers a sufficient amount of money and time through procurement reform, State and City legislative initiatives, regulatory relief by the Procurement Policy Board, and changes in policies and procedures by the Office of the Deputy Mayor for Health and Human Services, the Mayor's Office of Contract Services, State Administration, and City and State Comptrollers.

HSC partners with elected officials and other allies to identify sector efficiencies aimed at reducing costs to preserve funds for core programs. This is done by delivering projects that eliminate inefficient methods, reduce wasteful spending, and provide savings that can be returned to the sector. These achievements have been highly beneficial over the years. HSC represented the sector in City discussions to implement a Standard Human Services Contract, in place since July 2011, which is used across the City's human services agencies - affecting thousands of City contracts and not-for-profit providers. This new contract reshaped the terms and conditions of the sector's contracts, significantly impacting both not-for-profits and the City for years to come.

HSC’s leadership has resulted in significant human service contracting reforms.


Among these reforms are:


• Interest penalties for providers when contracts are registered late.
• Expanded eligibility of the City’s no-interest loans to providers affected by late contracting actions.
• An expansion of the information published each year in the Human Services Plan so providers can get maximum notice of upcoming procurement opportunities.
• Electronic posting of the full text of Requests for Proposals (RFPs) along with other contract opportunities.
• Publication of a “concept report” before releasing an RFP for a new or restructured program so that interested providers can comment on the program design.
• Centralized access to concept reports through the Mayor’s Office of Contract Services’ website.
Vendor Information Exchange System (VENDEX) process amendments to eliminate the need for repetitive filings.
• “Vendor rehabilitation” to allow providers to clear their name in the event that a caution entry in the VENDEX system adversely impacts their ability to receive contracts.


New York City's human series delivery process can be a fragmented maze for both clients and services providers to navigate. The services are administered under separate rules and regulations, and serve individuals and members of the same family without inter-agency coordination. Today there is an exceeding amount of potential to make online communication databases more efficient. Certain results are necessary in order to begin the process of reaching maximum efficiency, such as measuring the outcomes of service delivery, sharing information about clients who use multiple services, and providing access to needed services. These advancements have the ability to reduce overlapping reporting requirements mandated by the Federal, State, and City governments. Working in partnership with government, HSC is working to address these issues through the use of cutting-edge technology.


The primary goal of HHS accelerator is to centralize and expedite the procurement process for City staff providers. With the launch of the HHS Accelerator portal, human services organizations spend less time exchanging documents with City agencies and more time providing crucial services. The City requested HSC's input to ensure that the providers' needs and feedback are incorporated into the system.


HSC is part of this cross-sector initiative to help New York City's nonprofit service providers more easily and effectively manage data, benchmark performance, and share information with stake holders and funding sources. Linda I. Gibbs, Deputy Mayor for Health and Human Services, requested that HSC members participate in surveys and focus groups to provide feedback that would strengthen the HS Data Group project.


HSC's Executive Director Allison Sesso currently sits on the State's 211 Advisory Board.